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I had a car accident in 2013 i hit a patch of black ice....so they have the accident as my fault...even though a state trooper said it was no ones fault.....it was black ice....so my home owners insurance went up....not my auto insurance mind you my homeowners...and when I called i was on hold for close to a half hour then a get a bird brain that i had to repeat my address 5 times...all he keeps saying in broken english is all they do is report to insurance companies finally he said oh you had a accident that was your fault thats why your rates went up....idiots...i pay my bills on time and i have a accident that i could not avoid and my home owners goes up ...does that evemn make sense............

Reason of review: Poor customer service.

Location: Revere, Massachusetts

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I too am in a similar situation, thanks to lexisnexus's report, it increased my car insurance by 1,000 all because I wrecked my own car into some small trees, no injuries to anyone or any property damage.....Ticket even says driving to fast under weather conditions (I was going the speed limit). Now its in their records like I wrecked into a national monument or something.

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