Simon D Ukq

Terrible product. locks me out every time I attempt to log in

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Every single time I attempt to log into LexisAdvance, I need to contact Lexis since I have been locked out. It happens 100% of the time. I never have a problem with Westlaw. I see your product as unreliable since it locks out every time I attempt to log into it. It a waste of my time to be on the phone every time I want to use Lexis Advance and have to change the password daily. TERRIBLE PRODUCT!!!
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Loss:
$244
Cons:
  • Horrible to log into

Preferred solution: Full refund

User's recommendation: Use a diiferent company

STEVEN M Mgj

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Verified Reviewer

I am a customer

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Original review Mar 09, 2024
Please don't trust this company. I promise their words are perfumed. Once you sign the contract, the service is not what you thought and the customer support negligible in assistance. I am trying to think of a reason why I even rated them at 2.1 stars.
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Pros:
  • I dont have any pros for this company nice website maybe
Cons:
  • Horrible service and not useful

Preferred solution: terminate the contract as the service currently is a frustration of purpose

User's recommendation: Please use any other service if available.

Ledly J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading

Avoid if possible. I got lexisnexis for public records to pull deeds. They assured me it could do that. Turns out it can't. But they sell their products "as is." So I am stuck in a six-year contract for a product that I can't use!
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Loss:
$5000

User's recommendation: Avoid!

Anonymous
map-marker Tampa, Florida

Worst company ever

I had my identity stolen, which has resulted in many errors on my record. Trying to get in touch with someone is a joke, and when I actually speak to a live person they consistently tell me to wait 30 days for an answer. Every single time. They have NEVER actually helped me. I wish there was another way to fix my record!!!
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User's recommendation: Avoid if possible

credit b Xvr

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Verified Reviewer
| map-marker New York, New York

Collections removed by ROYALBLADE @***.com

The online social justice group @royalbladeworks helped me get a debt settlement on my student loan but Lexis Nexis wont remove collection report from my credit . Royals had to help me force-remove that too to improve my credit rating.
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User's recommendation: Find @royalbladeworks on Telegram.

Anonymous
map-marker Dallas, Texas

I talked to a real person, you can too, but it's disappointing.

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An hour and a half after their advertised customer service hours I called 1 (80*) ***-****, picked option 2 "to continue", eventually smashed the zero button a few times, magically option 7 became available to talk to a person. Waited on hold for a few minutes, the person was minimally helpful to resolve the problem. It seems like they have one remedy to resolve all the problems they encounter, send you a copy of the report.
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Anonymous
map-marker Bowling Green, Kentucky

BC THEY DIDNT SOLVE ANYTHING

They are reporting to insurance companies that I have 3 at fault accidents.. NOT TRUE!!” I have not had an at fault accident since 2002.. I was rear ended by a drunk driver March 17 of this year. 2 years ago;a tree fell over on my Lexus truck!” Then my son had an accident where his wheel came off while he was driving. Needless to say that not one of them was my fault…. They need to straighten my report out ASAP
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Anonymous
map-marker Middlebury, Connecticut

No review

Need to speak to live agent. 203823**** Need to know the status of my case. Nothing negative should be showing up on my credit report.
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Haneef Ghz

They report fraudulent information on people

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They have reported information on me that is not true to my insurance company causing them to increase my insurance?
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Preferred solution: Price reduction

User's recommendation: Dont trust them

1 comment
Guest

Good Luck. I've been fighting over a year with this company.

My old insurance company even gave me a copy of the response that they submitted "Discontinue reporting coverage lapse. Do not remove policy record from LexisNexis database." Do you know what they have done?

Instead of removing the lapses, they increased the lapses. Took this company over a year to fix this.

Deborah B Pto

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Verified Reviewer
| map-marker Mount Pleasant, Iowa

False Report of At-fault Accident To Insurance Company

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LexisNexis - False Report of At-fault Accident To Insurance Company
I recently learned that 'LexisNexis Risk Solutions' was reporting that I had an at-fault accident in 2019 to my auto insurance company, resulting in higher rates. I was not involved in an auto accident whatsoever in 2019, at-fault or otherwise. Their incompetence is costing me time and money. I checked out their BBB page and found that I am not the only one to have this issue.
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Cons:
  • False representations

Preferred solution: Their report needs to be corrected to reflect that I was not involved in an auto accident in 2019, and the false reports need to stop. I lost money, probably hundreds, in increased auto insurance rates.

Adam K Rco

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Verified Reviewer
| map-marker Cedarhurst, New York

Nothing good here.

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I was "sold" a package of services, none of which accomplished the basics of what I was promised. I have been complaining for months on end and their system is looped so you go back to your rep who gives you no options.

Their trainers and research specialists never find what you are looking for and take their time!

The people search service is not what it is cracked up to be and you can find much more information online without the use of Lexis's services. They charged me an arm and a leg and have not heeded any of my valid concerns which would actually help them be more accurate with what they do have to offer and be aware of what they need to improve upon.

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Loss:
$1000
Pros:
  • Little
Cons:
  • Alot

Preferred solution: Full refund

User's recommendation: Beware, beware and stay away.

Jackie L Ndg
map-marker Duluth, Georgia

My email address changed on my linked account, now it will not let me login. The old email is jackie.langston@***.com

My email address changed on my linked account, now it will not let me login. The old email is jackie.langston@***.com. The new email address jackie.langston@***.com. I created another account with the new email, but nof my stuff id there. Can you please help with this.
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Jenni M Ikg

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Verified Reviewer
| map-marker Seattle, Washington

Bad data

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Original review Aug 22, 2022

I have been trying to work with LexisNexis since 2015. They have me mixed up with a lady in Wisconsin and are data are intertwined somehow.

I have never lived there or even been there but yet I cannot seem to move forward to get my data corrected. I once corrected it in 2016 and then it has magically showed up again. Now they are saying it is accurate. This is horrible.

I really do not know how to navigate their system. I continue to get reports with addresses and cars for this other person, submit complaints and cannot get past their supposed 200 sources of data. They provide phone numbers for some of those and you call them and they are large companies that do not seem to have dispute processes.

There needs to be a class action suit. There is no way for a single person to get this crap fixed.

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Preferred solution: My personal records corrected.

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Sherry S Nvu
map-marker Alpharetta, Georgia

I had never heard of them but State Farm turned me in to them after 30 yrs of patronage

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My State Farm Insurance of 30 years attached this to my soft credit report, and I did not know what it entailed. I called them and against my better judgement was told had to have my data to review files.

Then stated no report. Few days later, I got a 444 record report with fictitious or massively duplicate data. I never paid anything nor did I request this. The letter thanked me for the info of which I did not send or request.

My call lasted 10 minutes as I was placed on hold. I recorded the call and this is plainly targeting and duplicity. What is wrong with these people are they too diverse for the non-diverse and have to attack people to act out their social pathic tendencies while destroying this country? Do these people believe they are normal caring human beings.

They are less than human.

Do not bother to go to Church of God. He does not know you for your devious acts towards others and you are not sorry so forget that!

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Preferred solution: Remove my information from their report listed without my input or authorization. A privacy violation of the 4th amendment resulting in targeting and tracking. I did not pay for this or request it.

User's recommendation: IGNORE THESE DEVIANTS. They need to be reported and put out of business as abusive

Pamels G

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Verified Reviewer
| map-marker Peoria, Illinois

Horrible Customer Service!!

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Absolutely HORRIBLE Customer Service!! I tried very hard to understand them before I asked for a U. S. based Customer Service representative. I think they stated it would be at least 48 hours before I heard from them. That was a couple of months ago. Called again, same response. Called again, same response. This is a terribly managed "company" (I use the term loosely).
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Cons:
  • No return calls
  • No customer service

Preferred solution: A REAL CS rep that speaks English to telephone me and send me the same info they supplied to my insurance company, who, in turn, based my insurance rates.

User's recommendation: Your insurance companies pay Lexis money for information on you which they base your rates! This company is Scary bad.reports to base your rates!!

Valerie W Cqq

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Verified Reviewer
| map-marker Plant City, Florida

Fraudulent information

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They sent a letter stating my roof was showing signs of deterioration-3/24/22. We had a new roof placed in 3/24/2021 with inspection by Total Roofing new shingles-as a precaution since our home was built in 2006. We just had a 4 point inspection by Hawk Eye--Our report excellent! The roof is new 1yr old. We have all our receipts too! Something is wrong with this company.
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Pros:
  • Data accuracy
  • Non
Cons:
  • Inaccurate reporting

Preferred solution: Correct the information on report

User's recommendation: Stay away

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