Cherina Pon

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Verified Reviewer
| map-marker Providence, Rhode Island

Customer Service Sucks

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Love how user friendly the case search interface is, and how easy the practical guides are, but my lord, their customer service sucks, and they fraudulently induce you into signing up for services, then they make it such a large and unbearing burden in order to actually obtain those services. Be weary!

Plenty of legal options out there for same or lesser cost that won't make your life MORE DIFFICULT.

-- and if you are trying to sign up for their background check services, be ready to put put through the ringer, giving them access to your office, needing to either interview your landlord, or have proof of office ownership, questioning how you present your business on your business card, showing your phone, phone bills and proof of how you communicate with clients, etc... You can literally get a license to practice law for less work and less of a burden than being approved for services THEY BILL YOU FOR before they actually authorize you to use.

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User's recommendation: Go with WestLaw or Decisis

thelionsroar b

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

FALSE INFO

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Updated by user Apr 19, 2024

I never did use them they are a 3rd party used by insurance companies to collect information on insurance applicants which helps them to rise the rate for coverage while relieving the insurer the burden of proof.

Original review Apr 17, 2024
1, they said I was at fault in an accident but had no proof,, record, police report.etc. Also, when I tried to lg in the PIN had expired even though it was only 9 days old. I'm willing to enter into a class action suit ,,they deserve it.
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Loss:
$1000
Cons:
  • Are a way companies can overcharge people

Preferred solution: money that my insurance have been overcharging me for based on Lex nex files/lies about me.

User's recommendation: Go to their site and check your files then sue em...

Demark W

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Verified Reviewer
| map-marker Nacogdoches, Texas

Couldn’t get ahold of anyone

i wasnt able to talk to anyone so i would love for someone to call me so i can talk to them to fix me issue 337-401-**** .
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Demark W

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Verified Reviewer
| map-marker Nacogdoches, Texas

Couldn’t not get ahold of anyone.

i would love for someone to give me a call at 337401**** so i can talk to someone about my issue thank you
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Anonymous
map-marker Chinle, Arizona

The porest customer services reps hang up on you refuse to handle wrong information on reports

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i contacted them in reguard to providing incorect information from trans union neither one want to reslove the matters where these agancy are providing slander defmation of carroter acainst the publict they will not like when we get our background company up and going it is twentyfirstbackground@***.com we only report verfied informations and dont take the crediters word we will be montering company, employers for not paying people etc so you can get the truth if its been reported to us to keep judges ,attorney or the alfbet agancy {goverment} from no longer behiding behind the system we ask for any helpful info to help others

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User's recommendation: not use their faulst report as it is not true and its only 1 sided and with every thing in life theri is at least 3 sides to every story

STEVEN M Mgj

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Verified Reviewer

I am a customer

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Original review Mar 09, 2024
Please don't trust this company. I promise their words are perfumed. Once you sign the contract, the service is not what you thought and the customer support negligible in assistance. I am trying to think of a reason why I even rated them at 2.1 stars.
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Pros:
  • I dont have any pros for this company nice website maybe
Cons:
  • Horrible service and not useful

Preferred solution: terminate the contract as the service currently is a frustration of purpose

User's recommendation: Please use any other service if available.

stanley a Qfp

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Verified Reviewer

Complaint

your company has some of the stupied agancys working for you a chimp could preform better services then the agancy whom you are providing fraud info due to simmeraly but to stupied to see it and are preforming slander, defmation of carroter i will also state you no longer have any right to provide my info to anyone due to your fraud past
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Cons:
  • Not worth the paper their reports are drawn on

Preferred solution: to see this company preform a proper onvestagation of coumser dateanase and noy jus use the 3 credit bureals woed as we all should know rgeir are 3 sides to every thing in life and if you dont know that yjen you are not to smart

User's recommendation: di not use this company you will be sorry for the fauls onfo you will recicw rhwy dont know how to xonduct a proper investagatiom

Anonymous
map-marker Spring Hill, Florida

False information given to insurance companies

I have had four accidents in the last four years. All but one found to be not liable according to my current insurance provider but I wanted to shop for better rates. This company has me lable as liable even for an accident with a police report. Two , I was not in the car and was shopping. I want this fix
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Simon D Ukq

Terrible product. locks me out every time I attempt to log in

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Every single time I attempt to log into LexisAdvance, I need to contact Lexis since I have been locked out. It happens 100% of the time. I never have a problem with Westlaw. I see your product as unreliable since it locks out every time I attempt to log into it. It a waste of my time to be on the phone every time I want to use Lexis Advance and have to change the password daily. TERRIBLE PRODUCT!!!
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Loss:
$244
Cons:
  • Horrible to log into

Preferred solution: Full refund

User's recommendation: Use a diiferent company

Ledly J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading

Avoid if possible. I got lexisnexis for public records to pull deeds. They assured me it could do that. Turns out it can't. But they sell their products "as is." So I am stuck in a six-year contract for a product that I can't use!
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Loss:
$5000

User's recommendation: Avoid!

Anonymous
map-marker Chinle, Arizona

This is a poor web sit i give a 5 minist

this site cant handle the truth of poorest customer services we invite any and all complaint to chec out twentfirstbackgroundyahoo.com as we verfie your complaint and you can be in the loop with out them knowing whom put in a complaint to help others i say stay away from lexisnexis as the do not verifie and they keep slandering and defmations of caroter at customers expence and so does all the credit bureals the poast fauls iteams and dont check as i had complaint cents 5-21 and still not resloved
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User's recommendation: stay clear

Anonymous
map-marker Tampa, Florida

Worst company ever

I had my identity stolen, which has resulted in many errors on my record. Trying to get in touch with someone is a joke, and when I actually speak to a live person they consistently tell me to wait 30 days for an answer. Every single time. They have NEVER actually helped me. I wish there was another way to fix my record!!!
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User's recommendation: Avoid if possible

credit b Xvr

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Verified Reviewer
| map-marker New York, New York

Collections removed by ROYALBLADE @***.com

The online social justice group @royalbladeworks helped me get a debt settlement on my student loan but Lexis Nexis wont remove collection report from my credit . Royals had to help me force-remove that too to improve my credit rating.
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User's recommendation: Find @royalbladeworks on Telegram.

Unemployment Expert Tips

Experts Tips on Unemployment and Cyber Security

Feb 3, 2020

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Andrew Stettner
Andrew Stettner

Andrew Stettner is a senior fellow at TheCenturyFoundation and a non-profit leader who shares expert opinion on unemployment benefits and insurance reform.

Anonymous
map-marker Dallas, Texas

I talked to a real person, you can too, but it's disappointing.

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An hour and a half after their advertised customer service hours I called 1 (80*) ***-****, picked option 2 "to continue", eventually smashed the zero button a few times, magically option 7 became available to talk to a person. Waited on hold for a few minutes, the person was minimally helpful to resolve the problem. It seems like they have one remedy to resolve all the problems they encounter, send you a copy of the report.
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Anonymous
map-marker Bowling Green, Kentucky

BC THEY DIDNT SOLVE ANYTHING

They are reporting to insurance companies that I have 3 at fault accidents.. NOT TRUE!!” I have not had an at fault accident since 2002.. I was rear ended by a drunk driver March 17 of this year. 2 years ago;a tree fell over on my Lexus truck!” Then my son had an accident where his wheel came off while he was driving. Needless to say that not one of them was my fault…. They need to straighten my report out ASAP
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Anonymous
map-marker Middlebury, Connecticut

No review

Need to speak to live agent. 203823**** Need to know the status of my case. Nothing negative should be showing up on my credit report.
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