Contact LexisNexis Customer Service
How to Reach a Person at LexisNexis
Toll-Free Number:
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1-800-543-6862
Customer Service:
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1-719-488-3000Colorado Springs, CO
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1-800-743-7393Colorado Springs, CO
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1-607-772-2600Conklin, NY
LexisNexis Emails:
LexisNexis Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular LexisNexis Phone Number | 1 (800) 543-6862 |
| Average Hold Time | 00:00:36 |
| Average Calls duration | 3 minutes |
| Most Popular LexisNexis Email Address | privacy.information.mgr@lexisnexis.com |
| LexisNexis Live Agent Availability | 14% of callers successfully reach a real person |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Contact Method Distribution | 89% phone, 11% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
Contact Information
LexisNexis Website:
LexisNexis Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
555 Middlecreek Parkway
Colorado Springs, CO 80921
9443 Springboro Pike
Dayton, OH 45342
Binghamton 136 Carlin Road
Conklin, NY 13748
7 Walnut Grove Drive
Horsham, PA 19044
30 Farringdon Street EC4A 4HH
London, United Kingdom
475 Victoria Avenue
Chatswood, NSW 2067
1600 John F. Kennedy Boulevard, Suite
1655 Philadelphia, PA 19103
Mailing Address:
Legal Officer
9443 Springboro Pike,
Miamisburg, Ohio 45342
Fax:
Summary of LexisNexis Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call LexisNexis?
Request for Information Question:
- “I wanna speak to somebody about my accident report history”
- “I have received reports from LexisNexis and I need assistance because I am trying to get new quotes for insurance and the agent is still saying that we accidents as well as at-faults on our records that are incorrect”
- “Information for auto insurance”
Product/ Service Question:
- “Freeze profile”
- “Insurance related”
- “Insurance company's is flaging my insurance, for a accident that I wasn't involved in ! And putting it on my credit report !”
Payments and Charges Question:
- “Credit freeze question”
- “Payment”
- “Locate receipt”
Account Question:
- “Verify a reported accident on my driving record from 2021”
- “Can't log in”
- “Verify new information was received”
Shipping and Delivery Question:
- “Never received credit report and it’s been more than a month”
- “Haven't received my clue report”
Return/ Replace Question:
- MVR NAME MIX UP. My driving record is incorrect
- “Correct information”
Staff Question:
- “Customer service”
Other Question:
- “Not at fault accident”
- “Accident on record that is not mine”
- “Incident”
Compare LexisNexis Customer Service To
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