LexisNexis
Reviews and Complaints
Oklahoma City, Oklahoma
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Multiple call attempts, six total. Never able to get a human!!!
I gave up trying.
Issue not resolved. There is a reason this company has terrible ratings on Google for all metrics!
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Verified ReviewerFalse information and it cost me way more money on insurance
Lexis Nexis has on file that I have an at fault accident on record and that is a 100% lie. Only been in one accident and the lady that hit me almost directly head on, was 100% at fault & her insurance paid for everything
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Verified ReviewerInaccurate Information
I have no choice, they are a monopoly.
I didn't remember making the claims so I reached out to LexisNexis asking them for details about these claims. Weeks later LexisNexis replied back that the claims could not be verified. I let my agent know that. He checked my file a couple of weeks later and those claims were still listed.
I reached out to LexisNexis again and this time they advised me that Farmers insurance did confirm the claim from 2020.
There was no claim filed, the "accident" was the fault of the illegally parked vehicle and trailer. A truck with a low trailer that could not be seen from my rear view mirror was illegally parked on a strip of grass behind a row of legal parking spaces. I taped the back of my bumper against the trailer. I got out and could see no damage to the trailer and minimal damage to my bumper.
I did what I thought I was supposed to do and reported it to Farmers. I never filed a claim and Farmers paid nothing. Their report shows I was not at fault and the representative with Farmers assured me this would in absolutely no way impact my rates.
That was not true because I am not being told I am not eligible for the best rates because of this illegally parked vehicle on my file as an accident/claim. I have reached out to the Florida Department of Financial Services they said I needed to have LexisNexis remove it.
I've gone back and forth between LexisNexis and Farmers and niether want to take ownership and keep bouncing me back and forth between them. So I'm being punished in the form of higher rates due to someone else's negligence and LexisNexis and Farmers will do nothing.
Preferred solution: Inaccurate information removed from my file.
User's recommendation: Beware
They gave my insurance company wrong info
If LexusNexis had researched properly the accident, they would have found out I was not at fault. The other driver hit me as she was on her cellphone, not paying attention.
I have the police report stating that.
My insurance rates are going to go up and I am the one that has to get them to correct their error! Just ridiculous.
User's recommendation: Do not deal with this company
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Verified Reviewer |
North York, Ontario
Worst Company on Planet
I have been trying to purchase a book from this company for four months (and counting). I paid in full.
It hasn't arrived. Frontline staff try to help but can't. Managers are rarely available nor do they typically return calls.
Regrettably, they've cornered the market on this particular book so it's not available from other vendors. Four months is a long time to wait for a book, to understand why they haven't sent it, or whether they ever will.
- Cannot deliver a book
Preferred solution: Deliver product or service ordered
User's recommendation: Find another vendor
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Verified ReviewerPURE HATE
I've been working in insurance for years, and they are the most despicable company I've ever come across. They will screw you at every chance given, rating your insurance prices on vehicle probability that it may get in an accident again among other bullsh** standards.
User's recommendation: FOR THE LOVE OF GOD RUN, DO NOT WALK AWAY
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Verified ReviewerHELP information wrong on my report
My driving report is wrong causing me stress aggravation and a soon stoke .. why cant I get someone to talk to? Please call me ASAP youre running my life !
User's recommendation: Hope you never have to know about this company
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Verified ReviewerCollecting bad data then using in.
I go to get insurance for a car I bought at USAA. USAA denies me insurance because they say I have active tickets.
These ticket date 1/23/2024 and 1/1/2025. So I get on the DMV there are no active tickets on my license. So I call Lexusnexis. There like you also got tickets on nj.
So the give the municipality number in New Jersey and case number. I call them the case number doesnt even exist and my name is not in the system. Also I come to find out that the so called case in nj are the exact same tickets and dates. They say there pulling there info right from both dmvs.
I dont think so, why when I call and run my license I get the correct information.
There faulty information has caused me an extra 100 dollars in insurance. Smh
- Use faulty information to impact your life
User's recommendation: Opt out of Lexus nexis
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Verified ReviewerCustomer Service Sucks
Love how user friendly the case search interface is, and how easy the practical guides are, but my lord, their customer service sucks, and they fraudulently induce you into signing up for services, then they make it such a large and unbearing burden in order to actually obtain those services. Be weary!
Plenty of legal options out there for same or lesser cost that won't make your life MORE DIFFICULT.
-- and if you are trying to sign up for their background check services, be ready to put put through the ringer, giving them access to your office, needing to either interview your landlord, or have proof of office ownership, questioning how you present your business on your business card, showing your phone, phone bills and proof of how you communicate with clients, etc... You can literally get a license to practice law for less work and less of a burden than being approved for services THEY BILL YOU FOR before they actually authorize you to use.
User's recommendation: Go with WestLaw or Decisis
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Verified ReviewerCouldn’t get ahold of anyone
i wasnt able to talk to anyone so i would love for someone to call me so i can talk to them to fix me issue 337-401-**** .
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Verified ReviewerCouldn’t not get ahold of anyone.
i would love for someone to give me a call at 337401**** so i can talk to someone about my issue thank you
Chinle, Arizona
The porest customer services reps hang up on you refuse to handle wrong information on reports
i contacted them in reguard to providing incorect information from trans union neither one want to reslove the matters where these agancy are providing slander defmation of carroter acainst the publict they will not like when we get our background company up and going it is twentyfirstbackground@***.com we only report verfied informations and dont take the crediters word we will be montering company, employers for not paying people etc so you can get the truth if its been reported to us to keep judges ,attorney or the alfbet agancy {goverment} from no longer behiding behind the system we ask for any helpful info to help others
User's recommendation: not use their faulst report as it is not true and its only 1 sided and with every thing in life theri is at least 3 sides to every story
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Verified ReviewerI am a customer
Please don't trust this company. I promise their words are perfumed.
Once you sign the contract, the service is not what you thought and the customer support negligible in assistance. I am trying to think of a reason why I even rated them at 2.1 stars.
- I dont have any pros for this company nice website maybe
- Horrible service and not useful
Preferred solution: terminate the contract as the service currently is a frustration of purpose
User's recommendation: Please use any other service if available.
Hi there! I'm researching technologies used in LegalTech and noticed that you have valuable experience in this field.
I'd love to chat or, if you prefer, I can send over a short questionnaire. Looking forward to your thoughts!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
your company has some of the stupied agancys working for you a chimp could preform better services then the agancy whom you are providing fraud info due to simmeraly but to stupied to see it and are preforming
slander, defmation of carroter i will also state you no longer have any right to provide my info to anyone due to your fraud past
- Not worth the paper their reports are drawn on
Preferred solution: to see this company preform a proper onvestagation of coumser dateanase and noy jus use the 3 credit bureals woed as we all should know rgeir are 3 sides to every thing in life and if you dont know that yjen you are not to smart
User's recommendation: di not use this company you will be sorry for the fauls onfo you will recicw rhwy dont know how to xonduct a proper investagatiom
Terrible product. locks me out every time I attempt to log in
Every single time I attempt to log into LexisAdvance, I need to contact Lexis since I have been locked out. It happens 100% of the time.
I never have a problem with Westlaw. I see your product as unreliable
since it locks out every time I attempt to log into it.
It a waste of my time to be on the phone every time I want to use Lexis Advance and have to change the password daily.
TERRIBLE PRODUCT!!!
- Horrible to log into
Preferred solution: Full refund
User's recommendation: Use a diiferent company
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You hit a parked car. It was your fault bottom line.
Even illegally parked cars are not at fault for your bad driving. They probably filed a claim against you.
The damage was so little the insurance company did not even call you. Some companies will not call you for claims less than $600 to $1000.
You are incorrect. According to an attorney I consulted this was not my fault but the fault of the illegally parked truck.
Even Farmers has on the report this was not my fault. I have been driving for decades with no insurance claims. This truck left a space of about two feet for fseveral other vehicles to back out and one car was completely trapped because of the negligence of this vehicle. They did not file a claim against me because there was zero damage to the heavy duty trailer.
As I said in my post I am the one who called my insurance company. Everyone has an opinion, and yours is wrong.